XenMobile Server

Monitor and support

November 20, 2023

Contributed by:

K C K

You can use the XenMobile Dashboard and the XenMobile Support page to monitor and troubleshoot your XenMobile Server. Use the XenMobile Support page to access support-related information and tools.

For an on-premises XenMobile Server, you can also perform actions from the XenMobile CLI. For details, see Command-line interface options.

In the XenMobile console, click the wrench icon in the upper-right corner.

Image of Support icon

The Troubleshooting and Support page appears.

Use the XenMobile Support page to:

Access diagnostics.
Create support bundles (on-premises installations only).
Access links to Citrix Product Documentation and the Knowledge Center.
Access log operations.
Use advanced configuration options.
Access a set of tools and utilities.

You can also view information at a glance by accessing your XenMobile console dashboard. With this information, you can see issues and successes quickly by using widgets.

Image of Analysis Dashboard

The dashboard is usually the page that first appears when you sign on to the XenMobile console. To access the dashboard from elsewhere in the console, click Analyze. Click Customize on the dashboard to edit the layout of the page and to edit the widgets that appear.

My Dashboards: You can save up to four dashboards. You can edit these dashboards separately and view each one by selecting the saved dashboard.
Layout Style: In this row, you can select how many widgets appear on your dashboard and how the widgets are laid out.
Widget Selection: You can choose which information appears on your dashboard.
- Notifications: Mark the checkbox above the numbers on the left to add a Notifications bar above your widgets. This bar shows the number of compliant devices, inactive devices, and devices wiped or enrolled in the last 24 hours.
- Devices By Platform: Displays the number of managed and unmanaged devices by platform.
- Devices By Carrier: Displays the number of managed and unmanaged devices by carrier. Click each bar to see a breakdown by platform.
- Managed Devices By Platform: Displays the number of managed devices by platform.
- Unmanaged Devices By Platform: Displays the number of unmanaged devices by platform. Devices that appear in this chart might have an agent installed on them, but have had their privileges revoked or have been wiped.
- Devices By ActiveSync Gateway Status: Displays the number of devices grouped by ActiveSync Gateway status. The information shows Blocked, Allowed, or Unknown status. You can click each bar to break down the data by platform.
- Devices By Ownership: Displays the number of devices grouped by ownership status. The information shows corporate-owned, employee-owned, or unknown ownership status.
- Failed Delivery Group Deployments: Displays the total number of failed deployments per package. Only packages that have failed deployments appear.
- Devices By Blocked Reason: Displays the number of devices blocked by ActiveSync
- Installed Apps: Type an app name for a graph of app information.
- Volume Purchase Apps License Usage: Displays license usage statistics for Apple volume purchase apps.

With each widget, you can click the individual parts to drill down for more information.

Image of Analysis Dashboard drill down

You can also export the information as a .csv file by clicking the Action menu.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Monitor and support

November 20, 2023

Contributed by:

K C K

November 20, 2023

Contributed by:

K C K

Monitor and support

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