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Interface of the Scout Console
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Troubleshooting device configuration
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Advanced device configuration and Advanced options
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Client remote management by commands
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Troubleshooting device configuration
The solutions provided below refer to the Scout Console in the first place.
| Error / Problem | Reason | Solution |
|---|---|---|
| When you use USB multimedia devices such as headsets or webcams, the screen freezes or the window cannot be focused. | The USB operating elements register themselves as keyboard or mouse devices in the system. | Prevent the registration as input devices by defining a terminal.ini entry. The basic functionality of the operating elements is not affected. For further information, see Preventing registration of USB multimedia components. |
| Multimedia USB devices, connected via DisplayPort to eLux RP 5 devices with an AMD processor, do not play back sound. | Sound reproduction via DisplayPort is disabled. | Enable sound reproduction by defining a terminal.ini entry. To do so, use the Scout feature Advanced file entries: File: /setup/terminal.ini, Section: Screen , Entry: Radeon.Audio , Value: true , Alternatively, use a separate audio cable. |
| Monitor via DisplayPort with AMD GPU: After changing to lower resolution the monitor brings an “Out of range” error message. | The resolution on this monitor interferes with the configured sound reproduction via DisplayPort. | Disable sound reproduction via DisplayPort. This will fix the monitor error. To do so, use the Scout feature Advanced file entries: File: /setup/terminal.ini , Section: Screen ,Entry: Radeon.Audio , Value: false
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| When you use a touch screen, the location of a fingertip touch is not recognized precisely. | The monitor has not been calibrated precisely enough. | To calibrate the monitor, configure a Defining custom applications by using the parameter calibrator. Then start the application. |
| Only eLux RP 5.7.x: In dual monitor mode, if the second monitor is configured to vertical, the desktop icons are not displayed (correctly). | For some resolutions, the desktop icons on the primary monitor cannot be displayed when the second monitor is vertically aligned and the lower screen area is referenced. | For eLux RP 5.7.3000 and later versions: Use a new parameter to configure the vertical alignment to the upper screen area (top). To do so, use the Scout feature Advanced file entries: File: /setup/terminal.ini , Section: Screen , Entry: VerticalAlignment , Value: top , The default value is bottom. |
| Display/general graphics issues | The feature package for hardware acceleration HwVideoAccDrivers is not installed. |
Activate the HwVideoAccDrivers FPM within the XOrg package in the IDF. |
Hardware acceleration (installed with the HwVideoAccDrivers FPM) is not supported by the device and causes problems. |
To exclude individual device types from hardware acceleration, create a blacklist that is transferred and locally saved to the devices by using the Scout feature Files configured for transfer: File: /setup/hwaccBlacklist , In the text file hwaccBlacklist, list the relevant device types, one per line. The name of the device type must be identical to the string that is shown in the Scout Console, in the Properties window under Asset > Hardware information > Type. ,Example: , FUTRO S920 , D3314-B1 , HP t620 Dual Core TC. For all device types listed in the blacklist, hardware acceleration is disabled. |
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| AD logon to eLux RP 6.x does not work. | Port 389 is configured for the authentication server. | Do not define a particular port for the authentication server. |
Note:
After the
terminal.inifile has been updated on the client, another client restart might be required to enable the new setting.
In this article
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