Scout Enterprise Management Suite

Communication between devices and Scout Server

March 7, 2025

Contributed by:

S C

Note:

The certificate-based management protocol ensures secure communication between Scout Server and devices. For further information, see Certificate-based management protocol in the Installation guide.

During system start, the eLux devices connect to their Scout Server and verify if their configuration data is up-to-date. Updated data may concern device configuration, application definitions, files defined for transfer and advanced file entries. For further information about identifying and transferring updated configuration data, see Configuration method.

The communication between a device and the server may proceed in three ways:

The device accesses the Scout Server. The Scout Server has no updated configuration data.
- The device continues starting up with its configuration.
The device accesses the Scout Server. The Scout Server reports new configuration data and transfers the data to the device.
- The device restarts using the new configuration.
The device cannot access the Scout Server due to network or other problems which result in a management timeout, see Advanced network settings.
- The device continues starting with its configuration. Depending on the handshake settings, the device retries connecting to be able to synchronize the configuration data. For further information, see Optimizing with handshake.

Updated configuration data can relate to device configuration (setup), application definition, files configured for transfer and advanced file entries.

During operation of a user’s device there is no data exchange between the Scout Server and device. During shutdown, the device reports its current status to the Scout Server (except for VPN connections).

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

Communication between devices and Scout Server

March 7, 2025

Contributed by:

S C

Was this helpful

Communication between devices and Scout Server

In this article