Scout Enterprise Management Suite

Factory reset command

March 6, 2025

Contributed by:

S C

Use the Remote factory reset command to reset the configuration of the relevant devices to their initial state. The local device configuration and local application definitions will be deleted.

The following data are retained:

The installed image with all software packages (firmware)
Connection data to the Scout Server including the server address and OU ID (default)
License information (default)

After the device has received the [Remote factory reset] command, the current device configuration and local application definitions are deleted. By default, after a restart, the device reconnects to its [Scout Server] and obtains the configuration of the OU to which it is assigned.

Additional options of the Factory reset command

Command configreset


1	Users are informed before command execution, see Command options.
2	Prevent local device configuration from being overridden
3	All configuration data on the device will be deleted. The device then loses connection to its Scout Server. Optionally define to switch off the device afterwards.

Option	Description
Retain local configuration (unlocked fields)	User-defined values of the local device configuration in unlocked fields are retained. This only applies to fields that the user is allowed to edit. , – only available if allowed in Advanced options > Devices – , For further information, see Supporting local configuration.
Delete Scout Server and license information on device	In addition to the configuration data, the following data are deleted
	Address of the Scout Server machine
	License information stored on device license leasefrom Scout 15 2302 (previously available as a separate option) , This option can be used for the resale of devices, for example.
	Certificates in [/setup/cacerts]
	WLAN configuration
	802.1X configuration
	Private key of SCEP client certificate stored in a TPM 2.0 module
	An encrypted setup partition (TPM 2.0) will be decrypted. , If you perform the Remote factory reset command with this option selected, it corresponds to a local Factory reset triggered by the relevant eLux command in the eLux Command panel on the device. For further information, see Resetting devices to factory status in the eLux RP guide.
Power off device after command execution[2[[ ]from Scout 15 2302 (previously done automatically after deleting the license information)]]	– only available with Delete Scout Server and license information on device –
	The device is shut down and remains switched off.

Note:

The Remote factory reset affects the device’s setup partition. The system partition with the installed firmware, in contrast, is not affected by the factory reset and is only changed using the Update command with the option Format system partition before update.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

Factory reset command

March 6, 2025

Contributed by:

S C

Factory reset command

Additional options of the Factory reset command

In this article