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Troubleshooting
If your custom virtual channel fails to open, review the following steps:
- Ensure you are using the correct VDA version.
- Confirm that you have a policy applied to the VDA with the custom virtual channel in the virtual channel allow list and that there are no other policies with higher priority overwriting this configuration.
- Check the event log in the VDA and confirm that the virtual channel name reported matches the one defined in the allow list.
- If you have multiple processes, ensure these are defined properly as described in Adding virtual channels to the allow list.
- If you are using wildcards in the defined process path, ensure you are adhering to the guidelines for Using wildcards.
- If you are using environment variables in the defined process path, ensure you are adhering to the guidelines in Using system environment variables.
Event logs
The following events are logged in the VDA machine’s event log.
Single-session VDA
The following events are logged in the single-session VDA machine’s event log:
Log Name | Id | Source | Level | Description |
---|---|---|---|---|
System | 2001 | Picadd |
Information | Custom virtual channel <vcName> has been opened by process <processName>
|
System | 2002 | Picadd |
Warning | Custom virtual channel <vcName> cannot be opened by process <processName>
|
System | 2003 | Picadd |
Information |
<username> opened custom virtual channel <vcName>
|
System | 2004 | Picadd |
Warning |
<username> tried to open custom virtual channel <vcName>
|
System | 2005 | Picadd |
Error | Path given in policy <pathInPolicy> cannot resolve to process path |
System | 2007 | Picadd |
Information | Loaded process path is <processPath>
|
System | 2008 | Picadd |
Error | Environment variable <varName> in VC policy path is not found |
Multi-session VDA
The following events are logged in the multi-session VDA machine’s event log:
Log Name | Id | Source | Level | Description |
---|---|---|---|---|
System | 13 | Rpm |
Information | Custom virtual channel <vcName> has been opened by process <processName>
|
System | 14 | Rpm |
Warning | Custom virtual channel <vcName> cannot be opened by process <processName>
|
System | 15 | Rpm |
Information |
<username> opened custom virtual channel <vcName>
|
System | 16 | Rpm |
Warning |
<username> tried to open custom virtual channel <vcName>
|
System | 17 | Rpm |
Error | Path given in policy <pathInPolicy> cannot resolve to process path |
System | 18 | Rpm |
Information | Loaded process path is <processPath>
|
System | 19 | Rpm |
Error | Environment variable <varName> in VC policy path is not found |
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