Customer Experience Improvement Program (CEIP)
The Citrix Customer Experience Improvement Program (CEIP) collects configuration and usage data from the Citrix Workspace app and automatically sends it to Citrix Analytics. This data enables Citrix to analyze the performance and enhance the quality, functionality, and performance of the Citrix Workspace app, optimize resource allocation for product development, and support service levels through effective staffing and infrastructure investment.
All data is used and analyzed solely in aggregate form, ensuring that no individual user or device is singled out or specifically analyzed. Citrix does not collect any Personally Identifiable Information (PII) through CEIP, and all data collection is in accordance with relevant industry data privacy and security standards.
Data Collected
| Data Collected | Description | What we Use it for |
|---|---|---|
| Configuration and usage data | The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app and automatically sends the data to Citrix Analytics. | This data helps Citrix improve the quality, reliability, and performance of Citrix Workspace app. |
Additional Information
Citrix handles your data in line with the terms in your contract. Citrix protects your data as specified in the Citrix Services Security Exhibit available on the Citrix Trust Center.
Tools used to gather CEIP Data
Citrix Workspace app for ChromeOS uses Citrix Analytics to collect the CEIP data. You can either disable or block CEIP data.
CEIP data to Citrix Analytics
Starting from the 2203 version, end users can:
- decide whether to send the usage data to Citrix Analytics or not
- block CEIP through GUI
Disabling CEIP
You can disable sending CEIP data to Citrix Analytics using Google Admin Policy.
Note:
When you disable CEIP for version 2203 and later, minimal information about the Citrix Workspace app version that is installed is uploaded. This minimal information is valuable to Citrix because it provides the distribution of different versions used by customers.
To disable CEIP using Google Admin Policy
Note:
Administrator-level credentials are required to do this procedure.
- Sign in to the Google Admin Console.
- Go to Device management > Chrome Management > User Settings.
- Add the code snippet shown after Step 4 to the
policy.txtfile under the engine_settings key. - Click Save.
To disable, set the enabled attribute under analytics to false. However, the analytics key is backward compatible with the ceip key.
"analytics":{
"enabled":false,
}
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Blocking CEIP
Administrators are allowed to block CEIP through the Google Admin Policy.
End users are allowed to block CEIP through the GUI.
To block CEIP using Google Admin Policy
Note:
Administrator-level credentials are required to do this procedure.
- Sign in to the Google Admin Console.
- Go to Device management > Chrome Management > User Settings.
- Add the code snippet shown after step 4 to the
policy.txtfile under the engine_settings key. - Click Save.
"analytics":{
"connectionEnabled":false,
}
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To block CEIP using GUI
Note:
Only the end user can modify the CEIP settings using the GUI.
- Open Citrix Workspace app for ChromeOS.
- Select Settings > General.
-
Clear Help improve Citrix Workspace by sending anonymous usage statistics option.
Relaunch Citrix Workspace app for the changes to take effect.
Specific CEIP data
The specific CEIP data elements collected by Citrix Analytics are:
| Citrix Workspace app version | Session mode (Kiosk, Public/General) | Session type (desktop/application) | XenDesktop information (Delivery Controller and VDA versions) |
| Launch type (SDK/ICAFile/FTA/Store and so on) | Time zone of the session | Language of the session | Client keyboard layout |
| Network socket type (HTTPS/HTTP) | Feature usage (clipboard, file transfer, app switcher, printing, USB, smart card, and so on) | Device pixel ratio | Secure ICA (used or not used) |
| Asset ID of enrolled enterprise Chromebooks | Reconnection timeout (if!= 180) | Multi-Monitor | Global App Configuration service |
| PID/VID of the USB devices | Audio device info | ChromeApp ID | New toolbar usage |
| Microsoft Teams related usage | Session IME | Service continuity |