Customize workspace interactions

Customize how subscribers interact with their workspaces in Workspace Configuration > Customize > Preferences.

If you want to customize workspace preferences that affect the sign-in experience to align with your company requirements, visit Customize workspace security and privacy policies.

If you want to customize the pre-login and post-login workspace appearance, visit Customize the appearance of workspaces

Allow Caching

The Allow Caching setting enhances performance for subscribers accessing Citrix Workspace through a web browser. Caching is supported when accessing Citrix Workspace with a supported web browser. Caching isn’t available when using a locally installed Citrix Workspace app.

When caching is enabled, some sensitive data might be stored locally on subscribers’ devices. This data consists of file metadata and is encrypted with a key that’s unique to the subscriber’s authenticated identity. The encrypted data is stored in the web browser’s localStorage property on the subscriber’s device.

If you disable caching, the encrypted data is purged the next time the subscriber signs in to Citrix Workspace through their web browser. Also, the subscriber can purge this data manually by clearing browsing data from their web browser.

Allow Favorites

Customers, who have access to Workspace Configuration and the new Workspace experience, can allow users to add or remove their favorite apps and desktops on Citrix Workspace app. Users can quickly access their favorite apps and desktop on the Home tab. The Allow Favorites feature is enabled by default.

To configure the Allow Favorites feature, do the following instructions:

1. Navigate to Workspace Configuration > Customize > Preferences.
2. Click the toggle button to enable or disable the feature.
3. Select the declaration checkbox, and click Save.

Note:

For some existing customers (new to Workspace between December 2017 and April 2018), Allow Favorites defaults to Disabled. You can decide when to enable this feature for your users.

User experience

When you enable the Allow Favorites feature, users can add up to 250 favorites by clicking the star icon at the upper-left corner of apps and desktops cards. The star icon turns to a golden color when users mark it as their favorite. Clicking the star icon again removes it from the favorite list.

When a user adds more than 250 favorite resources, the oldest favorite resource is removed (or as close as possible) to preserve the most recent favorite resources.

When you disable the Allow Favorites feature, the favorites resources get removed from the Home tab of Citrix Workspace app. And, it’s not available for quick access. Users can still access those resources from the Apps tab and Desktops tab.

Note:

• Allow Favorites feature is enabled by default.
• If your users don’t have access to the desktops configured, the Desktop tab doesn’t appear on the navigation bar.

Apps and Desktops keywords

You can automatically add favorite apps or desktops for users by using KEYWORDS:Auto and KEYWORDS:Mandatory settings in Citrix DaaS (Manage > Full Configuration > Applications).

• KEYWORDS:Auto - The app or desktop is added as a favorite and users can remove it from the favorite list as per their preference.

• KEYWORDS:Mandatory - The app or desktop is added as a favorite, and users can’t reverse this action. Mandatory apps and desktops display a star icon with a padlock to indicate that it can’t be removed from the favorite list.

  

Note:

If you use both Mandatory and Auto keywords for an app, the Mandatory keyword overrides the Auto keyword, and the apps or desktops that are added as favorites can’t be removed.

Enable or disable Home screen for users (Preview)

You can enable or disable the Home page for your users to improve the organization of their apps.

This feature is applicable when users have more than 20 apps on their desktop. If the users have 20 apps or less, then they see a single view with no navigation and search options.

To configure the settings, navigate to Workspace configuration > Customize > Appearance. When the toggle is on, users are navigated to the Home page. If you disable the toggle, the users land directly on the Apps page. By default, the toggle is on and the feature is enabled.

Automatically Launch Desktop

Automatically Launch Desktop is available to customers who have access to Workspace Configuration and the new Workspace experience. The preference only applies to workspace access from a browser.

When disabled (default), the setting prevents Citrix Workspace from automatically starting a desktop when a subscriber signs in. Subscribers must manually launch their desktop after signing in.

When enabled, if a subscriber has only one available desktop, the desktop automatically launches when the subscriber signs in to their workspace.

The subscriber’s applications aren’t reconnected, regardless of the Workspace control configuration.

Note:

To enable Citrix Workspace to launch desktops automatically, subscribers accessing the site through Internet Explorer must add the Workspace URL to the Local intranet or Trusted sites zones.

Federated identity provider sessions

When Workspace is configured to use a federated identity provider, the authentication session and its lifetime are typically controlled by the identity provider. The Federated Identity Provider Sessions setting allows the control to be handed off to the Service Provider. When enabled (default), Workspace forces a sign-in prompt with the identity provider when a new Workspace session is needed. When disabled, a subscriber won’t be prompted to authenticate with the identity provider if accessing Workspace with a valid session.

If this setting is enabled and you’re using Microsoft Entra ID (formerly Microsoft Azure AD) for workspace authentication, subscribers might be prompted to sign in again even if a valid Microsoft authentication token exists for their session. For more information about this scenario, see CTX253779.

Always display navigation tabs

By default, if the user has fewer than 20 resources, the UI displays a Simple View that doesn’t have any tabs or categories. To disable the Simple View and enable the navigation tabs for a consistent experience, even if there are fewer than 20 resources, do the following:

1. Sign in to your Citrix Cloud account and navigate to Workspace Configuration > Customize > Preferences.
2. Go to the section Always display navigation tabs.
3. Click the toggle button to enable or disable the feature.
4. Select the declaration checkbox
5. Click Save.