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Troubleshoot
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Troubleshoot
This article explains how to troubleshoot App Protection on different platforms for Citrix Workspace app.
For troubleshooting scenarios, see the following:
Citrix Workspace app for Windows
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Collect logs as described in log collection.
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Press Win + R to open the Run box > type
cmd
> Select Enter. -
Run the following commands:
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If you are using a Citrix Workspace app for Windows version before 2311, then run the following commands:
sc query appprotectionsvc
sc query entryprotectdrv
sc query epinject6
sc query epusbfilter
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If you are using Citrix Workspace app for Windows version 2311 or later, then run the following commands:
sc query appprotectionsvc
sc query ctxapdriver
sc query ctxapinject
sc query ctxapusbfilter
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Provide the results along with the traces collected from the log collection tool.
Citrix Workspace app for Mac
Provide the logs by collecting them as described in log collection.
Citrix Workspace app for Linux
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Run the set log executable found in the util folder of the installation. For example,
/opt/Citrix/ICAClient/util/setlog
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Click Set All Disabled (This step is optional, and makes sure that only the required logs are collected).
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Go to App Protection logging.
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Set App Protection log level to Verbose by right-clicking and selecting Verbose (only warnings and errors are logged).
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Expand the App Protection class and right-click its child element. Select Group > Inherited.
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Enable logs for wfica. Right-click wfica and select Verbose. If App Protection is not installed or not detectable by wfica, then you get the log as [NCS] < P3563 > citrix-wfica: App Protection is not installed.
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When you launch the session, the logs are recorded in the file that is mentioned in the Log output Path of the set log.
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