Customer Experience Improvement Program (CEIP)

Additional Information

Citrix handles your data following the terms of your contract with Citrix, and protects it as specified in the Citrix Services Security Exhibit available on Citrix Trust Center.

Citrix also uses Google Analytics to collect certain data from Citrix Workspace app as part of CEIP. See how Google handles data collected for Google Analytics.

Note:

No data is collected for the users in the European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom (UK).

For other region users, you can disable sending CEIP data to Citrix and Google Analytics. To do that, use one of the following methods:

• Disable CEIP using the configuration.js file
• Disable using Global App Configuration Service

Note:

• If you disable CEIP for version 2006 and earlier, minimal information about the installed Citrix Workspace app version is uploaded. This minimal information is valuable to Citrix because it provides the distribution of different versions used by customers.

To disable CEIP using GUI

Note:

You can modify the CEIP settings using the GUI only when the administrator has enabled it using configuration.js.

1. Open Citrix Workspace app for HTML5.
2. From the toolbar, select Preferences.
3. Clear Send anonymous usage statistics to improve Citrix Workspace app.

Note:

Relaunch the session for the changes to take effect.

To disable CEIP using configuration.js

In Citrix Workspace app for HTML5, the configuration.js file is in the HTML5Client folder. Edit this file to configure Citrix Workspace app for HTML5.

Note:

• Citrix recommends that you back up the configuration.js file before modifying it.
• Administrator-level credentials are required to edit the configuration.js file.

For Version 1905 and earlier, set the enabled attribute under ceip to false in the configuration.js file.

'ceip':{
    'enabled':false,
        }
<!--NeedCopy-->

For Version 1906 and later, set the enabled attribute under analytics to false in the configuration.js file.

'analytics':{
    'enabled':false,
}
<!--NeedCopy-->

Blocking CEIP

For Version 2007 and later, administrators are allowed to block CEIP through the following:

• Block CEIP using GUI
• Block CEIP using configuration.js file

To block CEIP using GUI

Note:

You can modify the CEIP settings using the GUI only when the administrator has enabled it using configuration.js.

1. Open Citrix Workspace app for HTML5.
2. From the toolbar, select Preferences.
3. Clear Send anonymous usage statistics to improve Citrix Workspace app.

Note:

Relaunch the session for the changes to take effect.

Blocking CEIP using GUI configuration takes precedence over the configuration made through the configuration.js file. Thus, CEIP data isn’t sent to Citrix.

• Open the configuration.js file, add the connectionEnabled attribute, and set the attribute to false:

   'analytics':{
       'connectionEnabled':false,
               }
  
   <!--NeedCopy-->
  

Specific CEIP data

The specific CEIP data elements collected by Google Analytics are: