Citrix ITSM Adapter service

End users - Self-service through Virtual Agent

September 8, 2022

Contributed by:

The Citrix ITSM Adapter service is integrated with the ServiceNow Virtual Agent. The automated, AI-enabled Virtual Agent interacts with end users through predefined topic conversations. The agent identifies and triggers the actions that users want to do, such as reset desktop sessions.

Virtual Agent can be available in web chatbot, NowMobile, and collaboration tools such as Microsoft Teams and Slack. For more information, see this ServiceNow article.

ServiceNow Service Management Portal

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

End users - Self-service through Virtual Agent

September 8, 2022

Contributed by:

September 8, 2022

Contributed by:

End users - Self-service through Virtual Agent

In this article