FAQ

This section provides the FAQs on migrating Citrix ADC VPX to Citrix Gateway Service for HDX proxy.

Can I use my on-premises configurations to port into Citrix Cloud?

No, the underlying infrastructure and mechanisms are different. See section on enabling Citrix Gateway Service.

Can I upload my portal customizations to Citrix Cloud?

This is currently not supported. However, there are few customization options with Citrix Cloud. Refer to the following link: https://docs.citrix.com/en-us/xenapp-and-xendesktop/service/storefront.html

I had enabled Multi-Factor or two factor authentication on-premises using VPX. Can I enable this on cloud too?

The VPX provided with Citrix DaaS must be used for HDX proxy only (based on EULA) and not for authentication. Authentication on cloud is done using on-premises AD via a cloud connector or using Azure Active Directory.

Can I use SmartControl, SmartAccess using cloud services?

The SmartAccess and SmartControl features are not available with Citrix Gateway Service. However, you can achieve these requirements using Citrix Device Posture service (for EPA scans) and Citrix Adaptive Authentication service.

How can I do a phased migration to the Citrix Gateway Service?

There is no configuration to support hybrid deployment (on-premises Citrix ADC VPX and Citrix Gateway Service). However, it is recommended to do a phased migration by enabling the Citrix Gateway Service by using a trial account (which comes with limited period) and using that for limited set of users or preview users.

What is the minimum license required for the Citrix Gateway Service?

Any customer using Citrix DaaS or Citrix Workspace is entitled to use Citrix Gateway Service for HDX Proxy.

What happens after the bandwidth quota is exhausted?

You can check the bandwidth Usage on the License Usage dashboard on Citrix Cloud. Once the bandwidth quota is exhausted, it is business as usual with no disruptions. However, customers must buy more bandwidth for which they can contact the Citrix sales representatives.

Citrix DaaS Advanced and Advanced Plus customers are entitled to the following licenses:

• User licensing: 1 GB per user per month
• Concurrent user licensing: 2 GB per user per month

Citrix DaaS Premium and Premium Plus customers are entitled to the following licenses:

• User licensing: 5 GB per user per month
• Concurrent user licensing: 10 GB per user per month

Citrix Platform and Hybrid Multi-Cloud customers are entitled to the following universal licenses:

• User licensing: 2.5 GB per user per month
• Concurrent user licensing: 2.5 GB per user per month

Where can I view the metrics of connections established through Citrix Gateway service?

The Connector statistics dashboard of the Citrix Analytics for Performance UI provides a comprehensive view of the resource consumption on the selected connector during the last 24 hours and a view of the synthetic latency calculated from the connector to the Citrix Gateway Service PoPs in your virtual apps and desktops environment. For more information, see Connector Statistics.