Downloading diagnostic files
In the WebAdmin interface of the Scout Cloud Gateway, you can download all relevant diagnostic files and have a look into the communication between the Scout Cloud Gateway and the device. The diagnostic files provide support staff with helpful information and help identify missing routes or not properly working services.
The scope of the diagnostic files (log level) can be defined in the gateway configuration under Logging. For further information, see Logging.
-
On the right of the menu bar, click 
.
-
In the Information dialog, click the Download diagnostic files link.
A set of log files is compiled and downloaded in a .zip file.
-
Download the .zip file.
Access diagnostic files without WebAdmin interface
If the WebAdmin interface is not available, you need to access the instance directly to run the diagnostic script. Provided the public key for SSH access is installed, you can access the machine with ssh <IP or host name>. Then, in the relevant directory, run the script that creates the diagnostic files and retrieve the created .zip file:
cd /opt/unicon/scg/scripts
./createDiags.sh
scp root@<IP or hostname>:/opt/unicon/scg/scripts/scg-diags_<timestamp>.zip
<!--NeedCopy-->
If the public key for SSH access is not installed, connect to your machine locally or through vCenter.
For the Debian installation, the script is located in the same directory. However, it creates a smaller .zip file, as system files are not retrieved.
The official version of this product documentation is in English. Any non-English version is solely provided for your convenience and may include machine-translated content. For more information, please refer to the Machine Translation Disclaimer on Cloud Software Group home.
DIESER DIENST KANN ÜBERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. GOOGLE LEHNT JEDE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GEWÄHRLEISTUNG IN BEZUG AUF DIE ÜBERSETZUNGEN AB, EINSCHLIESSLICH JEGLICHER GEWÄHRLEISTUNG DER GENAUIGKEIT, ZUVERLÄSSIGKEIT UND JEGLICHER STILLSCHWEIGENDEN GEWÄHRLEISTUNG DER MARKTGÄNGIGKEIT, DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK UND DER NICHTVERLETZUNG VON RECHTEN DRITTER.
CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.
ESTE SERVICIO PUEDE CONTENER TRADUCCIONES CON TECNOLOGÍA DE GOOGLE. GOOGLE RENUNCIA A TODAS LAS GARANTÍAS RELACIONADAS CON LAS TRADUCCIONES, TANTO IMPLÍCITAS COMO EXPLÍCITAS, INCLUIDAS LAS GARANTÍAS DE EXACTITUD, FIABILIDAD Y OTRAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR Y AUSENCIA DE INFRACCIÓN DE DERECHOS.
本服务可能包含由 Google 提供技术支持的翻译。Google 对这些翻译内容不做任何明示或暗示的保证，包括对准确性、可靠性的任何保证以及对适销性、特定用途的适用性和非侵权性的任何暗示保证。
このサービスには、Google が提供する翻訳が含まれている可能性があります。Google は翻訳について、明示的か黙示的かを問わず、精度と信頼性に関するあらゆる保証、および商品性、特定目的への適合性、第三者の権利を侵害しないことに関するあらゆる黙示的保証を含め、一切保証しません。
ESTE SERVIÇO PODE CONTER TRADUÇÕES FORNECIDAS PELO GOOGLE. O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUÇÕES, EXPRESSAS OU IMPLÍCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISÃO, CONFIABILIDADE E QUALQUER GARANTIA IMPLÍCITA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.