Scout Board

Retrieving diagnostic data

February 25, 2025

Contributed by:

C S

Note:

We recommend that you temporarily switch on enhanced logging on the device before device diagnostics. This generates and makes available diagnostic files on a larger scale.

Select a device on a device list (all three views).
Click to open the device’s [Actions] menu and choose [Request diagnostic files].

The scripts defined in the system template are executed. All log and configuration files are packed and made available for download in the browser. In the Scout Board, you will receive notifications about the progress and a link to the download.

For further information, see Device diagnostics in the Scout guide.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Retrieving diagnostic data

February 25, 2025

Contributed by:

C S

Was this helpful

Retrieving diagnostic data

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