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Server cannot connect to the database
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Server cannot connect to the database
When the Session Recording server can’t connect to the Session Recording database, you might see a message similar to one of the following:
Event Source:
A network-related or instance-specific error occurred while establishing a connection to SQL Server. This error appears in the applications event log with ID 2047. You can find the event log in the Event Viewer on the Session Recording server.
Citrix Session Recording Storage Manager Description: Exception caught while establishing database connection. This error appears in the applications event log in the Event Viewer of the Session Recording server.
Unable to connect to the Session Recording server. Ensure that the Session Recording server is running. This error message appears when you launch the Session Recording policy console.
Resolution:
- You installed Microsoft SQL Server on a stand-alone server and failed to configure the correct services or settings for Session Recording. The server must have the TCP/IP protocol enabled and the SQL Server Browser service running. See the Microsoft documentation for information about enabling these settings.
- During the Session Recording installation (administration portion), incorrect server/database information was given. Uninstall the Session Recording database and reinstall it, supplying the correct information.
- The Session Recording database server is down. Verify that the server has connectivity.
- The machine hosting the Session Recording server or the machine hosting the Session Recording database server cannot resolve the FQDN or NetBIOS name of the other. Use the ping command to verify that the names can be resolved.
- Check the firewall configuration on the Session Recording Database to ensure that the SQL Server connections are allowed. For more information, see the Microsoft article at https://docs.microsoft.com/en-us/sql/sql-server/install/configure-the-windows-firewall-to-allow-sql-server-access?redirectedfrom=MSDN&view=sql-server-ver15.
Logon failed for user ‘NT_AUTHORITY\ANONYMOUS LOGON’. This error message means that the services are logged on incorrectly as .\administrator.
Resolution: Restart the services as local system user and restart the SQL services.
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