Check Windows events
Windows events logged by Profile Management also provide diagnostic information for troubleshooting. Windows events are stored in the Application.evtx file under the %SystemRoot%\System32\winevt\Logs\ folder.
To view the events using Windows Event Viewer, follow these steps:
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Start Event Viewer on the Windows machine.
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Select the Windows Logs > Application node in the left pane.
The events appear in the right pane.
List of events
Events logged by Profile Management are not all sequentially numbered and not all are used in this version of Profile Management. However, they might be logged if you upgrade from an earlier version.
| Event ID | Description | Cause | Action |
|---|---|---|---|
| 5 | Indicates the user store that Citrix Profile Management selected on user logon and the networking latency. | The Citrix Profile Management selected a user store on user logon. | None. This message is for information only. |
| 6 | The Citrix Profile Management service has started. | The Citrix Profile Management service has started. It might be the result of an automatic start, a manual start, or a restart. | If the start or restart was not planned, check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 7 | The Citrix Profile Management service has stopped. | The Citrix Profile Management service has stopped. This might be the result of a manual stop or as part of shutdown processing. | If the service stop was not planned, check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 8 | The profile for user has been modified by a later version of Citrix Profile Management and can no longer be used by this version… | The Citrix Profile Management service on this machine has detected that a later version of Profile Management has modified the user’s profile in the user store. To prevent possible data loss, earlier versions of Profile Management revert to using a temporary profile. | Upgrade this computer (and all other computers sharing the user store and using earlier versions of Profile Management) to use the latest version. |
| 9 | The logon hook detection encountered a problem… | The Citrix Profile Management service detected a problem while setting up logon notification. The Citrix Profile Management service requires that the installation path contains no spaces, or the 8.3 file name support is enabled on the volume where the service is installed. | Reinstall Citrix Profile Management to a path with no spaces or enable 8.3 file name support on the volume where Profile Management is installed. |
| 10 | User path to the user store is… | A valid Citrix user profile has been found at the location indicated. | None. This message is for information only. |
| 11 | spsMain: CreateNamedPipe failed with… | (This event is no longer used.) | None. |
| 12 | StartMonitoringProfile: A problem was detected in the Windows change journal management during logon… | The Citrix Profile Management Service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected in the Windows change journal event management, preventing the Service from monitoring changes. Citrix Profile Management does not process this folder. A Windows user profile is used instead. | Ensure that change journal processing is configured and operational for all volumes managed by Profile Management. Ensure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 13 | StopMonitoringProfile: A problem was detected in the Windows change journal management during logoff… | The Citrix Profile Management Service was unable to stop monitoring the profile or a folder configured for extended synchronization. A problem was detected in the Windows change journal management, preventing the Service from monitoring changes. Citrix Profile Management does not process this folder. File and registry changes are not synchronized for the user. | Ensure that change journal processing is configured and operational for all volumes managed by Profile Management. Ensure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 14 | CJIncreaseSizeIfNecessary: Creating/resizing the change journal failed… | The Citrix Profile Management service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected while attempting to create or resize the NTFS change journal on a volume, preventing the service from monitoring changes. Citrix Profile Management does not process this folder. A Windows user profile is used instead. | Ensure that change journal processing is configured and operational for all volumes managed by Profile Management. Ensure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 15 | CJInitializeForMonitoring: Unable to query the journal… | The Citrix Profile Management service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected while querying the NTFS change journal on a volume, preventing the service from monitoring changes. Citrix Profile Management does not process this folder. A Windows user profile is used instead. | Ensure that change journal processing is configured and operational for all volumes managed by Profile Management. Ensure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 16 | CJInitializeForMonitoring: Initial MFT scan finished with errors. | The Citrix Profile Management service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected while performing an initial scan of the NTFS change journal on a volume, preventing the service from monitoring changes. Citrix Profile Management does not process this folder. A Windows user profile is used instead. | Ensure that change journal processing is configured and operational for all volumes managed by Profile Management. Ensure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 17 | CJInitializeForMonitoring: Processing FS changes since service start failed. | The Citrix Profile Management service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected while performing an update scan of the NTFS change journal on a volume. This error does not prevent the service from monitoring changes. Citrix Profile Management processes this directory as normal. | Although this error does not prevent the operation of Profile Management, check for errors anyway. Make sure that change journal processing is configured and operational for all volumes managed by Profile Management. Make sure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 18 | CJProcessAvailableRecords: Internal Error… | A failure occurred in the Citrix Profile Management service while monitoring the profile or a folder configured for extended synchronization. A problem was detected while performing an update scan of the NTFS change journal on a volume, preventing the service from monitoring recent changes. Citrix Profile Management does not complete processing on this folder. Back up critical data manually. | The Citrix Profile Management Service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected in the Windows change journal event management, preventing the Service from monitoring changes. Citrix Profile Management does not process this folder. A Windows user profile is used instead. |
| 19 | USNChangeMonitor: Initialization of change journal failed… | A failure occurred in the Citrix Profile Management service while monitoring the profile or a folder configured for extended synchronization. A problem was detected while preparing the initial scan of the NTFS change journal on a volume, preventing the service from monitoring changes. Citrix Profile Management does not complete processing on this directory. Back up critical data manually. | The Citrix Profile Management Service was unable to monitor the profile or a folder configured for extended synchronization. A problem was detected in the Windows change journal event management, preventing the Service from monitoring changes. Citrix Profile Management does not process this folder. A Windows user profile is used instead. |
| 20 | CADUser::Init: Determining the DNS domain and ADsPath failed… | A problem occurred while querying Active Directory for information about the logged-on user. Citrix Profile Management does not process this folder. A Windows user profile is used instead. | Ensure that the computer has a functioning network path to a domain controller. Ensure that the computer has adequate system resources. Check the event log for errors and take any corrective action indicated, including Profile Management troubleshooting procedures. |
| 21 | Determining the DNS domain and ADsPath failed… | This issue can be caused by a limit on memory allocation, as described in the Microsoft TechNet article 263693. | The resolution for this issue is described in the Citrix Knowledge Center article CTX124953. |
| 22 | File access was slow. User experienced a delay while file was fetched from the user store. | The user tried to access the file but Profile Management detected a delay in this operation. The user received a warning message. This error might result from antivirus software preventing access to the file in the user store. | Consult the Profile Management documentation for troubleshooting and configuration advice on enterprise antivirus products. |
| 23 | File access might be denied. The user experienced a long delay while a file was fetched from the user store. | The user tried to access the file but Profile Management detected such a significant delay in this operation that access might be denied. The user received an error message. This error might result from antivirus software preventing access to the file in the user store. | Consult the Profile Management documentation for troubleshooting and configuration advice on enterprise antivirus products. |
| 24 | RevertToSelf failed with error code and Profile Management was shut down. | Some logon and logoff processing is performed using impersonation. The RevertToSelf function is normally invoked when impersonation is complete. On this occasion, the function failed to be called. So, for security reasons, the Profile Management software was shut down. The user received an error message. | If you suspect a security breach, follow your organization’s procedures to address it, and then restart Profile Management. |
| 25 | The profile for user is managed by Citrix Profile Management, but the user store cannot be reached… | The Citrix Profile Management Service on this computer cannot reach the specified user store. This is normally because of a network issue or because the server hosting the user store is unavailable. | Ensure the server hosting the user store is available and the network between this computer and the server is operational. |
| 26 | The default profile location is invalid. Profiles in this location cannot be monitored correctly… | Profiles on this computer must be on a disk mounted on a drive letter (for example, C:). | Move the profiles on this computer to a disk mounted on a drive letter, and restart Profile Management. |
| 27 | The profile folder for the user is not present under the default profile location … | In the registry, the location of this user’s profile and of the default profile do not match. This can occur, for example, if profiles are moved between different volumes on the machine running the Profile Management Service. | Ensure that this user’s profile is located under the default folder location. Use appropriate tools if necessary so that the profile data in the file system matches the profile’s registry settings. |
| 28 | An error occurred while trying to reset security permissions on the registry hive for user. | It is likely that there are permission issues with the registry in the default or template profile used to create this Citrix user profile. | If appropriate, reset the security permissions on the user’s registry hive in the Profile Management user store using a third-party utility such as SetAcl. |
| 29 | A template profile path is configured but no profile was found… | The specified folder cannot be used in the template profile setting because it does not contain the file NTUSER.DAT. This issue commonly occurs when the full path of the NTUSER.DAT file is configured instead of the folder containing NTUSER.DAT. The template profile setting does not support the expansion of Active Directory attributes, system environment variables, or the %USERNAME% and %USERDOMAIN% variables. |
Check that you have configured a valid path to the folder containing the template profile. Check that the path contains NTUSER.DAT. Make sure that this file is valid, and that access rights are set correctly on the folder to allow read access to all files. |
| 33 | Citrix Profile Management created a profile in the user store from a local profile at LOCATION | A profile was created in the user store from the location indicated. | None. This message is for information only. |
| 34 | Citrix Profile Management created a profile in the user store from a roaming profile at LOCATION | A profile was created in the user store from the location indicated. | None. This message is for information only. |
| 35 | Citrix Profile Management created a profile in the user store from a template profile at LOCATION | A profile was created in the user store from the location indicated. | None. This message is for information only |
| 36 | The existing profile folder for USER cannot be prepared for this user’s new Citrix mandatory profile. The user is given a temporary profile if possible. | Citrix mandatory profiles use copies of a template profile for each logon. Any existing profiles are deleted and the Citrix mandatory profiles are copied from the specified template location. This process failed. | Delete any existing profile folder manually. You might have to restart the computer if files are locked by another process that causes the deletion to fail. Ensure that the template folder exists and the user has permissions to read its contents. |
| 37 | The user store path for user cannot be reached. A temporary profile is created for this user and no changes are saved to their profile in this user store. | The Citrix Profile Management Service on this computer cannot reach the specified user store. This is normally because of a network issue or because the server hosting the user store is unavailable. | Ensure the server hosting the user store is available and the network between this computer and the server is operational. |
| 38 | The profile for user is managed by Citrix Profile Management, but the user store path cannot be found. A temporary profile is created for this user and no changes are saved to their profile in this user store. | The Citrix Profile Management Service on this computer cannot find the profile in the specified user store. This might be because of a network issue or because the server hosting the user store is unavailable. But it might also be because the profile in the user store has been deleted or moved. Or the path to the user store has changed and no longer correctly points to an existing profile in the user store. | Ensure that the server hosting the user store is available. And the network between this computer and the server is operational and the path to the user store points to an existing profile. If the profile in the user store has been deleted, delete the profile on the local machine. |
| 42 | An error occurred while trying to update policy settings for user <userdomain>\<username>. Policy settings might not have been applied correctly. Error code:<error code>
|
Citrix Profile Management failed to update Citrix group policy settings. | Verify that Citrix Group Policy Client-Side Extension is installed and works properly. |
| 3005 | Attempts to mount the virtual disk from <path1> to access point <path2> fail. |
Citrix Profile Management failed to mount virtual disk to the access point. This issue might occur when the virtual disk is not accessible, the access point is not empty, or the virtual disk is already mounted. | Restart the machine and check whether the issue is resolved. If not, collect CDF trace and contact Citrix Technical Support. |
| 3008 | Attempts to mount the search database from <path1> to access point <path2> fail. |
Windows Search service failed to mount the search database. This issue might occur when the search database is corrupted. | Collect CDF trace and contact Citrix Technical Support. |
| 5000 | The network latency between the local host and the user store <”%3”> is <%2> milliseconds. Session ID is %1. | NA | NA |
| 5001 | The current profile size is <%1> bytes. See the event data for the session ID. | NA | NA |
| 5002 | The pending area size is <%1> bytes, comprising <%2> files, <%3> folders, with session ID <%4>, and the username <%5>. | NA | NA |
| 5003 | Sync of pending area started. Session ID: <%1>. Username: <%2>. | NA | NA |
| 5004 | Sync of pending area completed. Session ID: <%1>. Username: <%2>. | NA | NA |
Check Windows events
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