Use Manage Licenses in My Account on citrix.com

Note:

Citrix is working to improve the licensing experience in My Account on citrix.com. You can choose Manage Licenses to easily find, allocate, download, modify, return, hide, and unhide licenses. The legacy All Licensing Tools experience is still available for a limited time.

There are several administration procedures that you can do without using the Citrix Licensing Manager or the License Administration Console. We recommend that you use the appropriate console whenever possible.

You can also use Manage Licenses at citrix.com. This article describes how to manage licenses on citrix.com.

For any of the following tasks, access the Manage Licenses section of your My Account page as follows:

To access Manage Licenses on citrix.com

1. From a web browser, go to http://www.citrix.com.
2. Select Sign In > My Account and type your user ID and password.
3. Select Manage Licenses.

Introduction to licensing concepts

New licenses

You can display only new licenses by choosing New Licenses in the Filter by menu.

• New licenses are the licenses you purchased from Citrix within the last 30 days.
• The new licenses section displays the top five recent purchases.
• New licenses are indicated with a green bar and the word (New) in green.
• You can Allocate licenses from the landing page only for new licenses. Select the required license and start the allocation process by clicking Allocate licenses.

Expiring term licenses

You can display only expiring licenses by choosing Expiring Licenses in the Filter by menu.

• Expiring licenses are term licenses that are expiring within 90 days.
• Licenses expiring within 0 through 30 days are displayed with a red bar. Licenses expiring within 31 through 90 days are displayed with an orange bar.
• The Expires column shows the number of days until the license expiry date.
• The Allocated column shows the allocated quantity and total purchased quantity.
• The expiring licenses section shows the 5 most recent purchases.

Asset components

To display asset components click View my products at the top of the screen. Choose a license and click the down arrow to expand and view the details. You can toggle between the order number and license access code view.

Allocate licenses

1. Select the licenses you want to allocate. The landing page displays only new licenses within 30 days and expiring term licenses. You can use the Filter by menu to search for specific types of licenses or select Quick find: All active to see all licenses.
2. From the Select an action menu, choose Allocate licenses.
3. Follow the process to allocate and generate your file.

Modify licenses - allocate to another server

Modifying a license returns a single license file and allows for allocation to another server.

1. To select a product, click the link, and view the product license details page.
2. Select the check box of the allocated license to modify.
3. From the Select an action menu, choose Modify allocations.
4. Type a new server host address.
5. Select Modify license file.
6. Select Yes, create license file. If you want to make a change before creating the license file, select No, modify the allocation, and make your change. Then select Yes, create license file.
7. Select Download license file, and save the file to a temporary location. Remember the file name and location where you downloaded the file. You need this location.
8. Install the license. See Install licenses.

Download licenses

1. Select the licenses you want to download. The landing page displays only new licenses within 30 days and expiring term licenses. You can use the Filter by menu to search for specific types of licenses or select Quick find: All active to see all licenses.
2. From the Select an action menu, choose Download all licenses, and save the file to a temporary location. Remember the file name and location where you downloaded the file. You need this location.

3. At a command prompt, navigate to the folder and type the following command:

   lmreread -c @localhost -all

Hide and unhide licenses

Hiding licenses doesn’t remove them from an account. When you hide licenses, it removes them from view.

1. Select the licenses you want to hide.
2. From the Select an action menu, choose Hide licenses.
3. To unhide licenses, choose Quick find: All hidden and select licenses.
4. From the Select an action menu, choose Unhide licenses.

Return licenses

Returning licenses puts them back in the licensing pool. These licenses can then be allocated in any quantity at any time.

1. Select the licenses you want to return.
2. From the Select an action menu, choose Return allocations.

Upgrade license edition

If you are eligible for a version upgrade as a benefit of your maintenance, you can obtain a new license and add it to the License Server.

1. At the bottom of the landing page, select Upgrade my licenses.
2. Follow the site options and instructions for upgrading your product edition licenses.
3. Either download or order new media. An email message provides you with instructions to return to citrix.com to allocate or receive more feature licenses.
4. Log on to www.citrix.com to allocate your licenses, generate a license file, download the license file to your License Server, and reread the file.

Manage multiple licenses

You can apply actions to multiple licenses at the same time. To successfully apply actions to multiple licenses, be aware of these considerations:

• You can apply certain actions only to licenses with the same attributes. For example, you can only allocate licenses that have the same binding type. An error message appears when you select licenses that are not compatible for the bulk action.

  The first license you select is what subsequent selections are compared to for compatibility.

• If you select licenses that can’t have an action applied to all of them, some actions might be disabled or not displayed, and a message might appear. For example, if you select two licenses, one that has been allocated and one that has not, a message appears. The message states that the action can apply only to allocated licenses.

Install licenses

1. Choose Download license files, and save the file to a directory.

2. At the License Server, copy the license file from the directory where it was saved to the myfiles directory.

   Ensure that the license file retains the lower case .lic file name extension. Some copy processes don’t recognize a file type for that extension and add a “.txt” file name extension during the copy. You can’t import license files that have the wrong file name extension.

   • C:\Program Files\Citrix\Licensing\MyFiles on a 32-bit computer
   • C:\Program Files (x86)\Citrix\Licensing\MyFiles on a 64-bit computer

3. At a command prompt, navigate to:

   • C:\Program Files\Citrix\Licensing\LS on a 32-bit computer
   • C:\Program Files (x86)\Citrix\Licensing\LS on a 64-bit computer

   And type the following command: lmreread -c @localhost -all

Search for licenses

• In the Find a license by… menu, choose the search criterion, type the search text, and select Search.

  You can select Show advanced search options to further narrow down your search.

Filter licenses

Use the Filter by menu to narrow your list to expired licenses, new licenses, available allocations, or trial licenses.

• From the Filter by menu, choose how you want to filter your output.

Create a product license report - Export to Excel (CSV)

Select this option to export your full list of assets to Excel.

1. Select the licenses you want in the report.
2. Choose the Export to Excel (.CSV) link. In the View my product screen, it’s above the list of products. In the Manage my licenses screen, it’s at the bottom of the list.
3. Save the file.