Dashboard overview
The Troubleshooting dashboard displays the logs related to application launch, app enumeration, and the status. You can view the logs for the pre-set time or for a custom timeline. You can use the Add Filter option to refine you search based on the various criteria such as app category, user name, transaction ID. For example, in the search fields, you can select Transaction-ID, = (equals to some value), and enter 7456c0fb-a60d-4bb9-a2a2-edab8340bb15 in this sequence, to search for all logs related to this transaction ID.
You can add columns to the chart by clicking the + sign depending on what information you want to see in the dashboard. You can export the user logs into CSV format.
You can use the following search operators to refine your search by using the Add Filter option:
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= (equals to some value): To search for the logs/policies that exactly match the search criteria.
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!= (not equal some value): To search for the logs/policies that do not contain the specified criteria.
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~ (contains some value): To search for the logs/policies that match the search criteria partially.
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!~ (does not contain some value): To search for the logs/policies that do not contain some of the specified criteria.
For example, you can search for an event type “Enumeration” by using the string Event-Type > = (equals to some value) > Enumeration in the search field.
Similarly, to search for users that partially contain the term “operator”, use the string User-Name > ~ (contains some value) > operator. This search lists all the user names that contain the term “operator”. For example, “local operator”, “admin operator”.
You can search for all logs related to a single event by using the transaction ID. The transaction ID correlates all Secure Private Access logs for an access request. One app access request can have multiple logs generated, starting from authentication, then app enumeration and then app access itself. All these events generate their own logs. Transaction ID is used to correlate all of these logs. You can filter the logs using the transaction ID to find all logs related to a particular app access request.
View contextual tags from logs
The Show Details link in the Details column displays the list of applications associated with the specific access policy and also the contextual tags associated with the policy. If nFactor authentication is configured, the nFactor EPA action names that are validated for the current users are also captured as part of the contextual tags.
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