Service commitment and remedies for Citrix Experience Insights Flex
If Citrix® fails to meet the Service Commitment in at least 3 out of any 5 consecutive months, the
exclusive remedy is a 5% Citrix Platform Flex credit on a month-for-month basis for the months in
which Citrix fails to meet the Service Commitment. The credit is applied to Customer’s next annual
Service extension in the immediate renewal period for the same Service and same number of impacted
units.
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Monthly Uptime Percentage: > 99.9%
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Service Credit: 5% rebate of Citrix Platform Flex credits for applicable months
To receive the above remedy, the customer must be in compliance with the EULA and the failure must be
reported by the customer within thirty (30) days of the end of the last month of the consecutive
five-month period for which a credit claim is to be made. For instructions to report possible
violations of this SLA, see CTX237141.
The request must identify the Service(s), define the dates, times, and durations of Unavailability,
along with supporting logs or records that corroborate the Unavailability, and identify the affected
users and their locations, as well as any technical support requested or remediation implemented.
Only one service credit will be issued per Service, for the applicable number of months, with a
maximum of a single 5% Citrix Platform Flex credit for all months of the extension.
The official version of this product documentation is in English. Any non-English version is solely provided for your convenience and may include machine-translated content. For more information, please refer to the Machine Translation Disclaimer on Cloud Software Group home.
DIESER DIENST KANN ÜBERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. GOOGLE LEHNT JEDE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GEWÄHRLEISTUNG IN BEZUG AUF DIE ÜBERSETZUNGEN AB, EINSCHLIESSLICH JEGLICHER GEWÄHRLEISTUNG DER GENAUIGKEIT, ZUVERLÄSSIGKEIT UND JEGLICHER STILLSCHWEIGENDEN GEWÄHRLEISTUNG DER MARKTGÄNGIGKEIT, DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK UND DER NICHTVERLETZUNG VON RECHTEN DRITTER.
CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.
ESTE SERVICIO PUEDE CONTENER TRADUCCIONES CON TECNOLOGÍA DE GOOGLE. GOOGLE RENUNCIA A TODAS LAS GARANTÍAS RELACIONADAS CON LAS TRADUCCIONES, TANTO IMPLÍCITAS COMO EXPLÍCITAS, INCLUIDAS LAS GARANTÍAS DE EXACTITUD, FIABILIDAD Y OTRAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR Y AUSENCIA DE INFRACCIÓN DE DERECHOS.
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このサービスには、Google が提供する翻訳が含まれている可能性があります。Google は翻訳について、明示的か黙示的かを問わず、精度と信頼性に関するあらゆる保証、および商品性、特定目的への適合性、第三者の権利を侵害しないことに関するあらゆる黙示的保証を含め、一切保証しません。
ESTE SERVIÇO PODE CONTER TRADUÇÕES FORNECIDAS PELO GOOGLE. O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUÇÕES, EXPRESSAS OU IMPLÍCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISÃO, CONFIABILIDADE E QUALQUER GARANTIA IMPLÍCITA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.