Product and support lifecycle
Note:
The specified time frames are subject to change based on business needs or technical requirements.
The Citrix products UniconOS and UniconOS Management pass through three life-cycle phases. Each phase is induced by a milestone.
The life-cycle of the products is driven by the customer requirements for new features and constantly evolving technologies including enhancements to existing products.
Milestones in the product lifecycle
| General Availability (GA) | Date on which a major product release is made available for download on our technical portal. With GA, the maintenance period is started. Citrix customers receive continued support exclusively for the latest version of the Long Term Service Release (LTSR) provided on the Citrix Product Download portal with the latest Cumulative Update (CU), and for the latest version of the Current Release (CR) provided. |
| End of Maintenance (EOM) | After EOM, Citrix is no longer obliged to give software support. Citrix offers Extended Support on request (chargeable). |
| End of Life (EOL) | With EOL, no further security fixes are published. Support and downloads are no longer available for this product. EOL is a minimum of six months from the EOM date. After EOL, the customer may continue to use the product version within the product license terms. As the maintenance period has expired, the product can only be used on an as-is basis. The customer might be asked to update or migrate to the latest version. |
Life-cycle milestones for individual products
| Operating System | GA | EOM | EOL |
|---|---|---|---|
| UniconOS (formerly eLux 7) | 2024-05-29 | 2029-06-30 | 2029-12-31 |
| Endpoint Management | |||
|---|---|---|---|
| Unicon OS Management (formerly Scout 15) | 2017-07-14 | 2029-06-30 (or upon GA of next major version) | n/a |
| Scout Cloud Gateway | |||
|---|---|---|---|
| Scout Cloud Gateway | 2019-07-10 | 2027-06-30 | n/a |
The product life-cycle and the related services apply exclusively to already purchased products of current customers. They do not apply to other products or to any other third parties. Product lifecycles and support terms are subject to change if required.
Support terms
During the product life-cycle GA to EOM, services are provided as listed above and as stated in the EULA terms.
For EOM to EOL, Citrix offers additional support (Extended Support) on request. Extended Support is subject to a charge.