Product documentation
Session Recording
Service Current Release 2402 LTSR 2311 2308 2305 2303 2212 2210 2209 2207 2206 2204 2203 LTSR 2201 1912 LTSR 7.15
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Known issues

June 5, 2024
Contributed by: 
B C

The following issues have been identified in this release:

  • When viewing recordings in the player, you might encounter an error message indicating missing data from the recording process, along with a data loss warning in the Event logs (Event ID: 2005) on the Session Recording server. Modifying the registry in the following manner can potentially resolve the issue:

    1. Add a DWORD value DisableDataAlign under the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Agent on the VDA and set the value data to 1.
    2. Restart the Session Recording agent service.

    [SRT-12682]

  • If you are using Citrix Web App Firewall (WAF) signatures to mitigate in part the CVE-2021-44228 vulnerability, Session Recording might not work as expected. To resolve the issue, exclude the IP addresses of your Session Recording servers from the mitigate_cve_2021_44228 policy on the NetScaler side. [CVADHELP-24365]

  • Attempts to close unresponsive or dormant live recordings automatically or manually by using the ICLDB DORMANT command might fail. The issue occurs when you update Session Recording to 2308 instead of doing a fresh installation. To resolve the issue, run the following script in PowerShell on the Session Recording server machine and ensure that you have administrative access to the Session Recording database:

     Add-Type -AssemblyName System.data
 $registryKey = [Microsoft.Win32.Registry]::LocalMachine.OpenSubKey("SOFTWARE\\Citrix\\SmartAuditor\\Server")
 $dbName = $registryKey.GetValue("DatabaseName")
 $dbInstance = $registryKey.GetValue("SmAudDatabaseInstance")
 write-host "Connecting to $dbInstance\$dbName"
 # Connect db
 $conn = New-Object System.Data.SqlClient.SqlConnection
 $conn.ConnectionString = "workstation id=.;packet size=4096;integrated security=SSPI;data source=$dbInstance;persist security info=True;initial catalog=$dbName"
 $conn.Open()
 $cmd = $conn.CreateCommand()
 $cmd.CommandText = "use [$dbName];if not exists(select * from [dbo].[EndReason] where ID=5) begin insert [dbo].[EndReason] values (5, 'Dormant') end"
 $cmd.ExecuteNonQuery()
 <!--NeedCopy-->

    [SRT-11119]

  • Session Recording doesn’t capture file transfers between a native disk on the session host (VDA) and a disk that’s mapped to the session from the client. [SRT-10514]

  • When you upgrade Session Recording to the latest version, your image resolution scaling settings for lossy screen recording are lost and the default value 1.0 is restored. [SRT-10130]

  • A domain user with local administrator privileges on the Session Recording policy console can add local and domain users to which the action of a policy rule applies. However, a local user with local administrator privileges can add only local users but not domain users. [SRT-5769]

  • The web player might not work properly if you upgrade it from Version 2009 or earlier. To work around the issue, clear your browser cache. [SRT-5624]

  • Rules of custom policies might be lost after you update Session Recording from the version included in XenApp and XenDesktop 7.6 LTSR to the latest version. As a workaround, update the software to the version included in the latest CU of XenApp and XenDesktop 7.15 LTSR and then update it to the latest release. [SRT-4546]

  • When Machine Creation Services (MCS) or Citrix Provisioning (PVS) creates multiple VDAs with Microsoft Message Queuing (MSMQ) installed, those VDAs can have the same QMId. This condition might cause various issues, for example:

    • Sessions might not be recorded even if the recording agreement is accepted.
    • The Session Recording server might not be able to receive session-logoff signals and therefore, sessions might always be in a live state.

    For information about a workaround, see Install, upgrade, and uninstall. [#528678]

Known issues
June 5, 2024
Contributed by: 
B C
June 5, 2024
Contributed by: 
B C

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