Product documentation
Session Recording
Service Current Release 2402 LTSR 2311 2308 2305 2303 2212 2210 2209 2207 2206 2204 2203 LTSR 2201 1912 LTSR 7.15
View PDF

Known issues

February 28, 2024
Contributed by: 
B L

The following issues have been identified in this release:

  • If you are using Citrix Web App Firewall (WAF) signatures to mitigate in part the CVE-2021-44228 vulnerability, Session Recording might not work as expected. To resolve the issue, exclude the IP addresses of your Session Recording servers from the mitigate_cve_2021_44228 policy on the NetScaler side. [CVADHELP-24365]

  • Recording viewing policies (playback permissions) that you set might not show on the Playback Permissions page of the Session Recording service. The issue occurs after upgrading to Session Recording 2204. As a workaround, run the following script in SQL Server Management Studio (SSMS) that corresponds to your Session Recording database:

     ALTER procedure [dbo].[EnumPlayerUserDeliveryGroupPoliciesOnCloud]
 as
 begin
 set nocount on

 select 3 as RoleType,
 a.ID as RoleAccountID,
 h.principleName as PrincipleName,
 a.IsEnabled as IsEnabled,
 e.name as PolicyType,
 d.DeliveryGroupID as AccountMemberAccountID,
 g.Name as AccountMemberName

 from PlayerUserCloudAccountRoleConfigure a,
 PlayerUserPolicyConfigSetMember b,
 PlayerUserPolicyDeliveryGroupSetMember d,
 PlayerUserPolicyType e,
 DeliveryGroup g,
 PlayerUserCloudAccount h
 where e.id=5
 and b.PlayerUserPolicyTypeID = e.ID
 and a.PlayerUserPolicyConfigSetID = b.PlayerUserPolicyConfigSetID
 and b.PolicySetID = d.PlayerUserPolicyDeliveryGroupSetID
 and g.ID=d.DeliveryGroupID
 and h.ID=a.CloudAccountID

 end
 <!--NeedCopy-->

    [SRT-8028]

  • A domain user with local administrator privileges on the Session Recording policy console can add local and domain users to which the action of a policy rule applies. However, a local user with local administrator privileges can add only local users but not domain users. [SRT-5769]

  • The web player might not work properly if you upgrade it from Version 2009 or earlier. To work around the issue, clear your browser cache. [SRT-5624]

  • Rules of custom policies might be lost after you update Session Recording from the version included in XenApp and XenDesktop 7.6 LTSR to the latest version. As a workaround, update the software to the version included in the latest CU of XenApp and XenDesktop 7.15 LTSR and then update it to the latest release. [SRT-4546]

  • When Machine Creation Services (MCS) or Citrix Provisioning (PVS) creates multiple VDAs with Microsoft Message Queuing (MSMQ) installed, those VDAs can have the same QMId. This condition might cause various issues, for example:

    • Sessions might not be recorded even if the recording agreement is accepted.
    • The Session Recording server might not be able to receive session-logoff signals and therefore, sessions might always be in a live state.

    For information about a workaround, see Install, upgrade, and uninstall. [#528678]

Known issues
February 28, 2024
Contributed by: 
B L
February 28, 2024
Contributed by: 
B L

In this article

Site feedback | Your privacy choices footer linkYour Privacy Choices | Privacy and legal terms | Cookie preferences | Consent settings | docs.cloud.com
© 1999- Cloud Software Group, Inc. All rights reserved.