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Logging
Citrix Provisioning uses diagnostic tools for troubleshooting and managing a provisioning farm. These tools allow you to report a problem or use SQL Server Always On Tracing (AOT).
Report a problem
Use Citrix Insight Services (CIS) problem reporting to directly report problems you encounter to Citrix Support. CIS is a platform for instrumentation, telemetry, and business insight generation. For more information, see CIS Problem Reporting.
Tip:
For details and the latest information about CIS and how it works, see the CIS website. Citrix account credentials are required to log in.
Always on Tracing
Citrix Provisioning Always on Tracing (AOT) functionality allows you to store AOT logs directly to the disk. You do not need to enable the feature because this feature is enabled by Citrix Provisioning and is continuously running. If there is an issue, collect the problem report that has the logs from the time when the problem occurred.
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