Prerequisites to obtain your license files

December 2, 2024

Contributed by:

After you install the licensing components, you are ready to obtain your license files.

You can obtain your license files in several ways:

Studio in Citrix Virtual Apps and Desktops. For more information, see Citrix Virtual Apps and Desktops Licensing.
Citrix Licensing Manager.
MyAccount on citrix.com. For more information, see Manage Licenses on citrix.com.

Ensure you have the following information ready, before going to the Citrix website to get your product licenses:

Your user ID and password for My Account.
The license access code. You can get this code in My Account on citrix.com or in an email you receive from Citrix.

Note: If you cannot locate the license access code or license you purchased, contact the Citrix Customer Service.
The hostname of the License Server on which you installed the licensing components. The License Server hostname is case-sensitive, so ensure that you copy the name exactly as it appears on the system.

Select the down arrow in the top bar of the Citrix Licensing Manager screen to find the License Server hostname, Ethernet address, and IPv4 address. You can also run the hostname command at a command prompt on the License Server.
How many licenses you want to include in the license file. You do not have to download all the licenses you are entitled to at once. For example, if your company purchases 100 licenses, you can allocate and download only 50 now. Later, you can allocate the rest in another license file. You can have more than one license file based on the number of licenses allocated.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

Prerequisites to obtain your license files

December 2, 2024

Contributed by:

December 2, 2024

Contributed by:

Prerequisites to obtain your license files

In this article