Troubleshooting with AOT and Log Server
Top challenges addressed by AOT
- Availability of AOT logs from a centralized log server for DDC, StoreFront™ and VDA components.
- Improve log collection time and reduce repetitive log iterations.
- Increase customer self-troubleshooting capabilities.
- Accelerate issue resolution time (MTTR)
- Quick search for logs based on various parameters/keywords.
Ways to download AOT logs
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When the Timestamp is Known:
- Use the /Download/TimeRange interface within the powershell script to download logs for the timeframe when the issue occurred.
- Collect logs from all relevant components (DDC, StoreFront, VDA) involved in the issue.
- Review the logs to identify failures or anomalies and take corrective action based on log details.
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When the Problem Description is known:
- Use the /Download/SearchLog interface with relevant keywords (error messages, components, events).
- Identify specific log entries related to the issue.
- Further refine the search by time or component as necessary.
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When the logs have to shared with Citrix Tech Support with further troubleshooting
- If the logs do not clearly indicate the root cause, or if the available information is insufficient to resolve the issue.
- Package the logs and share them with Citrix Support for further analysis.
Troubleshooting with AOT and Log Server
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